Terms & Conditions

Last updated: August 2025

1. Introduction

These Terms & Conditions (“Terms”) apply to all services and digital products offered by CoreMind Ltd (“we”, “our”, “us”). By purchasing a coaching session, programme, or digital product, you (“you”, “the client”) agree to be bound by these Terms.

2. Coaching Services

  • Executive Coaching Sessions are 60 minutes, delivered face-to-face or remotely.

  • ALIGN Premium Programme includes 5 x 60-minute sessions, access to digital materials, and agreed support.

  • Coaching is not therapy or medical treatment. It is designed for personal and professional development.

  • You are responsible for your own decisions, actions, and outcomes. We do not guarantee specific results.

3. Digital Products

  • Products such as the Burnout Reset Toolkit and ALIGN Core Bundle are delivered electronically.

  • All digital sales are final. Due to the nature of digital content, refunds cannot be issued once the product has been downloaded or accessed.

  • Products are licensed for personal use only. Redistribution, resale, or sharing is not permitted.

4. Payment & Pricing

  • Prices are listed in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of purchase unless otherwise agreed in writing.

  • We reserve the right to change prices at any time, but confirmed purchases will not be affected.

5. Cancellations & Refunds (Coaching)

  • Single Sessions: Cancellations require at least 48 hours’ notice. Sessions cancelled with less than 48 hours’ notice are chargeable in full.

  • Programmes: Once a programme has commenced, no refunds are available. In exceptional circumstances, sessions may be rescheduled at our discretion.

6. Confidentiality

  • All coaching conversations are confidential, except where disclosure is required by law or where there is risk of harm to yourself or others.

  • We may anonymise and reference general themes from coaching sessions for training or marketing purposes, but never disclose personal details.

7. Liability

  • Coaching is a collaborative process, but you remain responsible for your decisions and actions.

  • We are not liable for any loss, damage, or claims arising from the use of coaching or digital products.

8. Data Protection (GDPR)

  • We process your personal data in accordance with UK GDPR and Data Protection Act 2018.

  • By purchasing, you consent to us storing your information for service delivery.

  • You may opt in to receive marketing emails; you can unsubscribe at any time.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Intellectual Property Rights

  • All content, materials, tools, frameworks, videos, and digital downloads provided through CoreMind Ltd, including but not limited to the Burnout Reset Toolkit, ALIGN Core Bundle, ALIGN Premium Programme, and any associated resources, are the intellectual property of CoreMind Ltd.

  • Materials are provided for your personal, non-commercial use only. You may not copy, reproduce, distribute, modify, or create derivative works from our content without prior written consent.

  • Sharing login details, download links, or unlisted video access outside of your personal use is strictly prohibited.

  • Any unauthorised use of our intellectual property may result in legal action.

11. Privacy Policy

11.1 Who we are.

CoreMind Ltd ("CoreMind", "we", "us") is the data controller for personal data collected via our website, forms and when you contact us. Contact: info@coremind.co.uk.

11.2 What we collect.

Basic contact details (e.g., name, email, phone), enquiry/booking information, limited payment metadata (card details are handled by our payment providers only), and technical data from cookies/analytics (IP address, device/browser, pages viewed). We provide services to adults (18+) only and do not knowingly collect children’s data.

11.3 Why we use your data & lawful bases.

To respond to enquiries and provide services (contract), run and improve our site and communicate about similar services (legitimate interests), send marketing where you opt in (consent), and comply with legal/financial duties (legal obligation). You can withdraw consent at any time.

11.4 Marketing & cookies.

We send marketing emails only if you have opted in; you can unsubscribe at any time. We use essential cookies for the site to work and (with consent) analytics/marketing cookies (e.g., Google Analytics/Ads). See our Cookie Policy for controls.

11.5 Sharing.

We do not sell your data. We share it only with service providers acting on our instructions (e.g., website host/platform, email marketing provider, analytics/advertising tools, payments, scheduling/meeting tools), professional advisers/insurers, and authorities where required by law. Some providers are outside the UK; where transfers occur, we use appropriate safeguards (e.g., SCCs/UK IDTA).

11.6 Retention.

We keep enquiries for up to 24 months (unless you become a client), subscriber data until you unsubscribe or after 24 months of inactivity, client/service records for up to 7 years, and financial records for 6 years, unless law requires longer.

11.7 Your rights.

You have rights under UK data protection law, including access, rectification, erasure, restriction, objection, data portability (where applicable), and to withdraw consent. To exercise your rights, contact info@coremind.co.uk. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113.

12.8 More detail.

This clause is a summary. For full information, see our Privacy Notice and Cookie Policy (linked from our website footer).